Release notes for November 6, 2020
Product improvements
- When creating a conversation link in the agent dashboard, agents can now require that the user log in to Mavenoid to use the link.
- Conversation links can now also be shared as a QR code - which is especially useful for testing your own setup.
- Support agents can now report issues and provide feedback directly to Mavenoid from within the agent dashboard.
- Support agents can now review prior conversations within the agent dashboard.
- Live support steps now have configurable timeouts after which they can be removed from the agent dashboard queue. They also have a corresponding new "Queue timeout" output for controlling the flow's behavior if this happens.