Release notes for February 26, 2021

February 26, 2021

Product improvements

Saved replies (previously known as canned responses) are now much easier to configure and use. See Manage saved replies for use in live support and Use saved replies for details.
Assistant appearance and embedding settings, saved replies for live support, team management, and user profiles are now all easily accessible in the new Settings section. This can be found by opening the top-left hamburger menu.
When the assistant prompts the user to choose between nine or more options, a search field is now provided so that the user can easily filter to a more manageable and relevant subset of options.

February 5, 2021

Navigation within Mavenoid has been clarified. You can now switch been main interfaces such as the Assistant builder and the Agent dashboard via a hamburger menu in the top left; secondary interfaces such as profile, help, and other menus are available via appropriate icons in the top right.
You can now easily hide flows from the product assistant, such as if you want to develop and test them without making them publicly available.
Flow settings have been simplified to be easier to work with. The most important settings are surfaced immediately; other rarely-used settings are now in an "Advanced Settings" menu that is collapsed by default.
Live support settings have been simplified to be easier to understand and to default to better behavior. In particular, email notifications (and if configured, SMS notifications) are now automatically sent as soon as conversations enter the queue. Additionally, conversations that wait in the queue for five minutes without being picked up by a support agent will trigger the "Queue timeout" condition on the live support step and advance the flow accordingly.

January 18, 2021

Several updates and improvements have been made to the flow editor canvas for improved readability and easier editing of flowcharts.

January 15, 2021

November 20, 2020

Within the flow editor, flowcharts have a new color scheme for improved readability. Additionally, steps are now easier to edit - simply click on any step to open the edit panel.
In flow settings, there is now a "Hide from agent dashboard conversation link creation" checkbox allowing you to prevent individual flows from having conversation links created by support agents.
Support agents can now edit their agent profile to specify a name, title, and profile photo to be displayed to end users in live chat for an improved personal touch.
Support agents can now transfer active chats to other agents.
Automatic notifications are now available through both email and SMS messages when a request for live support comes in and waits too long without a support agent picking it up. The wait time for both kinds of notification as well as which emails or phone numbers to notify are all configurable.

November 6, 2020

When creating a conversation link in the agent dashboard, agents can now require that the user log in to Mavenoid to use the link.
Conversation links can now also be shared as a QR code - which is especially useful for testing your own setup.
Support agents can now report issues and provide feedback directly to Mavenoid from within the agent dashboard.
Support agents can now review prior conversations within the agent dashboard.
Live support steps now have configurable timeouts after which they can be removed from the agent dashboard queue. They also have a corresponding new "Queue timeout" output for controlling the flow's behavior if this happens.