Within the flow editor, flowcharts have a new color scheme for improved readability. Additionally, steps are now easier to edit - simply click on any step to open the edit panel.
In flow settings, there is now a "Hide from agent dashboard conversation link creation" checkbox allowing you to prevent individual flows from having conversation links created by support agents.
Support agents can now edit their agent profile to specify a name, title, and profile photo to be displayed to end users in live chat for an improved personal touch.
Automatic notifications are now available through both email and SMS messages when a request for live support comes in and waits too long without a support agent picking it up. The wait time for both kinds of notification as well as which emails or phone numbers to notify are all configurable.
Live support steps now have configurable timeouts after which they can be removed from the agent dashboard queue. They also have a corresponding new "Queue timeout" output for controlling the flow's behavior if this happens.
