- The agent dashboard has a new conversation debrief when agents end live chats with users. Using this feature, agents can easily indicate when an existing solution in the flow could have solved the user's problem (indicating it may be worth making that solution clearer or more discoverable) or when the solution to the user was not present in the flow (indicating that it may be worth adding). This feedback is then surfaced in the assistant builder.
- Flow components, a method for reusing parts of flows, can now be used with new flows.
- Conditions that allow you to control which nodes are active based on user input are easier to work with than ever.
- Step-by-step guides for guiding users through multi-step processes, previously a checkflow-only feature, are now available for new flows.